Refund Policy

1. $5 Reservation Deposit

The $5 AUD payment secures a position in the HOPE Ring 1 reservation list. It is not payment of the full product price.

You may cancel your reservation before your ring ships and request a refund of the $5 reservation deposit.

If HopeRing cancels your reservation or cannot supply the reserved product, we will refund the reservation deposit to the original payment method.

2. Support at Home and NDIS Reservations

If your HOPE purchase is approved and paid through an eligible Support at Home or NDIS funding source, HopeRing will refund the $5 reservation deposit to your original payment method.

Funding approval is not guaranteed. Eligibility, available budget, assessment, provider approval, plan management, and relevant program rules remain the responsibility of the customer and the applicable funding body or provider.

3. Direct-Pay Reservations

If you pay for HOPE directly, the $5 reservation deposit will be credited toward your final HOPE Ring 1 order price.

If you cancel before the ring ships, you may instead request a refund of the $5 reservation deposit.

4. Sizing Kit Selection

Choosing a sizing kit during the current reservation checkout does not increase the $5 reservation payment. The sizing kit selection is saved as a preference only.

If a separate sizing kit fee is introduced later, it will be clearly disclosed before payment and handled separately from the reservation deposit.

5. Products with a Problem

HopeRing products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. If a product has a minor problem, HopeRing may provide a repair within a reasonable time. Other remedies may apply where required by law.

We may ask for proof of purchase and may assess the product before providing a remedy. Original packaging is not required when you are exercising rights relating to a faulty product.

6. Change-of-Mind Returns

Australian Consumer Law does not generally require a refund where you simply change your mind.

HopeRing may accept a change-of-mind product return at its discretion where:

• the product is unused, undamaged, and in resalable condition;
• the product is returned with its original packaging and included accessories;
• you provide proof of purchase; and
• HopeRing approves the return before it is sent.

Any approved change-of-mind return shipping cost is the customer’s responsibility. This does not affect rights relating to faulty products.

7. Return Shipping for Faulty Products

Customers are generally responsible for returning products that can be posted or easily returned.

If HopeRing confirms that a product has a problem covered by the Australian Consumer Law, we will reimburse reasonable return costs where required by law. Please keep postage or transport receipts.

8. Refund Method and Timing

Approved refunds are returned to the original payment method wherever possible.

HopeRing will initiate an approved refund promptly. The time for funds to appear may vary depending on your bank, card issuer, payment provider, or funding arrangement.

9. How to Request a Cancellation, Return, or Refund

Email hello@hopering.com.au and include:

• your full name;
• the email address used for the reservation or purchase;
• your reservation or order reference, if available;
• the reason for your request; and
• photos or other details if the product has a problem.

Please do not return a product until HopeRing provides return instructions.

10. Contact Us

Cyterx Pty Ltd trading as HOPE Ring
Email: hello@hopering.com.au
Website: hopering.com.au